Welcome Message

Adv Busisiwe Mngoma

Adv. Busisiwe Mngoma

Message from the Ombud

Welcome to the Office of the Ombud. As part of the University of KwaZulu-Natal’s (UKZN) commitment to “Inspiring Excellence”, the Ombuds Office supports a fair, respectful, accountable, and student-centred environment in which all members of the University community can thrive. We are committed to fostering an institutional culture grounded in fairness, respect, accountability, and good administration. By promoting fairness and helping to strengthen institutional practices, we contribute to a culture that reflects UKZN values and its commitment to inspiring excellence, enhancing the student experience, and supporting the success and wellbeing of all members of the UKZN community.

The Ombud’s Office is an independent, impartial, confidential resource available to students and staff who require assistance in resolving concerns arising within the University environment. Our role is to promote fairness, accountability, good administration, and respectful engagement across the University community. We do not advocate for any individual or department; rather, we serve as a neutral resource committed to ensuring that concerns are considered fairly and that University policies and procedures are applied consistently and equitably. Whether your concern relates to academic matters, administrative processes, service delivery, workplace issues, communication challenges, or questions of fairness, the Ombuds Office provides a safe space to discuss concerns, explore options, and seek constructive resolution.
We encourage the University community to engage with us early when concerns arise. Early intervention often helps prevent misunderstandings, promotes constructive dialogue, and supports timely resolution.
We invite you to explore our website to learn more about our services, how to submit a complaint, and the support available to members of the University community.