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We Do...

  • Investigate complaints and concerns about alleged procedural irregularities and administrative improprieties.

  • Help ensure procedural fairness in decision-making,

  • Provide general advice and guidance about University policies, and procedures.

  • Provide advice on what processes to follow

  • Refer enquiries and complaints to relevant university administrators or offices that may be better suited to deal with the problem.

  • Facilitate resolution of disputes through various alternative dispute resolution (ADR) methods.

  • Recommend changes to university policies and procedures.

  • Identify systemic issues and make recommendations for systemic change.

  • Provide training and educational tools.

We Don't...

  • Adjudicate, impose remedies or sanctions, or change and enforce University rules and policies.

  • Make binding orders or decisions,

  • Intervene in matters of academic judgment,

  • Intervene in matters that should have been brought to, were considered or are pending by an academic appeal process.

  • Intervene in matters that could be the subject of a grievance procedure under a collective agreement.

  • Advocate for any member of the UKZN community nor represent University Management

  • Testify in formal proceedings.

  • Keep official records.

  • Accept legal notice on behalf of the University.

Role of the Ombud

The role of the Ombud is to ensure procedural fairness in university decision-making and to facilitate fair processes within the University. The key principles guiding the work of the Ombud are independence and impartiality, thus enabling the Ombud to deal with matters fairly, without fear, favor or prejudice. The Ombud reviews each matter objectively and does not act as an advocate for any party in a dispute. The Ombud draws his or her authority from the Terms of Reference (link.)

Ombud’s guiding principles

In dealing with complaints and concerns, Ombud and staff within the office are guided by principles of independence, impartiality, accessibility and confidentiality. For more information about the UKZN Ombud, read please Information brochure link.

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