Operating Principles

The Ombud and personnel in the Ombud’s office operates in line with the following principles set out in the International Ombudsman Association Code of Ethics :

  • Independence

The office of the Ombud is independent in structure and function of all University structures or administrative officials. The Ombud reports to Council through the Chair of Council.

  • Neutrality and Impartiality

The Ombud is a designated neutral and does not take the side of any party in a conflict.  The Ombud has discretion to deal with the matter fairly, without fear, favour or prejudice. The Ombud reviews each situation objectively and treats all parties equally.

  • Confidentiality

The Ombud does not keep records for the University or any other party. She/he does not disclose information about individual cases or visits from employees without permission from the employee and cannot be compelled to testify about concerns brought to her/his attention. The only exceptions, at the sole discretion of the Ombud, are when there is imminent threat of serious harm.

  • Informality

The Ombud as an informal resource does not participate in any formal adjudicative or administrative procedure relating to concerns brought to his/her attention.

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